Refund policy

Voluntary 30-day return policy

In addition to the statutory right of withdrawal described below, we voluntarily offer you the option to return products within 30 days of receiving them.

For returns made after the statutory 14-day withdrawal period has expired, but no later than 30 days after receipt of the product, the item should be unused and unchanged, with any labels attached and, where possible, in its original packaging. We may also require the order number or another proof of purchase.

These conditions apply exclusively to our voluntary extended return policy and do not in any way limit your statutory consumer rights.

To use our voluntary return policy after the statutory withdrawal period has expired, please contact us at support@frostmeister.eu.

Returns should be sent to:
MEO FF FROSTMEISTER
ul. Dąbrowskiego 44A
59-930 Pieńsk
Poland

For voluntary returns, the customer bears the direct cost of returning the goods unless we expressly agree otherwise.

Statutory 14-day right of withdrawal

If you purchase as a consumer and enter into a distance contract, you have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires by means of an unequivocal statement, for example by sending an email to support@frostmeister.eu.

You do not need our prior approval to exercise your statutory right of withdrawal.

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after the day on which you informed us of your decision. Please send the goods to:

MEO FF FROSTMEISTER
ul. Dąbrowskiego 44A
59-930 Pieńsk
Poland

The deadline is met if you send the goods before the 14-day return period has expired.

Return costs

If you exercise your statutory right of withdrawal without giving a reason, you bear the direct cost of returning the goods unless we expressly agree otherwise.

Condition of returned goods

You may handle and inspect the goods to the extent necessary to establish their nature, characteristics and functioning.

The original packaging or the fact that the product is completely unused is not a condition for exercising the statutory right of withdrawal.

However, you may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. In such a case, an amount corresponding to the diminished value may be deducted from the refund.

Damaged, defective or incorrect goods

Please inspect your order upon receipt and contact us promptly if the product is damaged or defective, or if you have received a product other than the one you ordered.

The above provisions concerning withdrawal do not limit your statutory rights where goods are defective or do not conform to the contract.

Exchanges

If you would like a different product, you may return the item received in accordance with the applicable return rules and place a separate order for the new product.

Refund following statutory withdrawal

If you validly withdraw from the contract, we will reimburse all payments received from you, including the cost of delivery up to the amount corresponding to the least expensive standard delivery method offered by us, no later than 14 days from the day on which we are informed of your decision to withdraw.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless we expressly agree on another method that does not result in any costs for you.

We may withhold the reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever occurs first.

If you selected a delivery method that was more expensive than the least expensive standard delivery method offered by us, we are not required to reimburse the additional costs resulting from that choice.

If you have any questions regarding returns, please contact us at support@frostmeister.eu.