Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it. It must be unused, with all tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at support@frostmeister.eu. Please note that returns must be sent to the following address: FrostMEISTER, Duchnicka 3 / Bud. 16, 01-796 Warszawa, Polska

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at support@frostmeister.eu.

Damage and issues

Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you have received the wrong item. This will allow us to assess the issue and provide an appropriate solution.

Exchanges

The fastest way to receive the item you want is to return the item you currently have and, once the return has been accepted, make a separate purchase for the new item.

14-day European Union cooling-off period

Notwithstanding the above, if your order is delivered within the European Union, you have the right to cancel or return it within 14 days for any reason and without providing justification. As stated above, the item must be in the same condition in which you received it. It must be unused, with all tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved or rejected. If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@frostmeister.eu.